Thank you for contacting Club Hub. All emails are generally answered within 1-2 business days excluding weekends and holidays. Please note if you have a junk mail filtering system, our email reply will not be received. Please add support@clubhub.com to your address book to maintain good communications with our customer service department. For faster service, please view our FAQ page where you can find answers to commonly asked questions and much more or call us at 1-877-611-0798.